Data protection
Private. Tamper-proof. Recoverable.
A pawn shop holds other people's identities and other people's money. Here's how Ticket & Till keeps that private, keeps the books honest, and gets you back to trading after the worst day.
Your data lives with you
The whole system runs on a computer in your shop. Your customers' records are never sent to us, and you're never locked into a subscription just to reach them. Backups are standard database files that any IT professional can open.
Only your staff get in
Every screen needs a signed-in employee with their own PIN. After a few wrong guesses, each further attempt has to wait longer, so guessing takes months, not minutes. Managers and associates see only what their role allows.
Encrypted on the Wi-Fi and in storage
Tablets and phones connect over an encrypted link, like online banking. Customer ID photos and the passwords you give the system are encrypted with AES-256 before they're saved. On a lost backup drive they're unreadable.
You hold the only key
At setup you print the one key that unlocks stored ID photos, and keep it in your safe. We never see it and can't recover it, so a leak on our side can never expose your customers.
The books can't be quietly changed
Loan payments, cash movements, store credit and the audit trail can be added to, never edited or deleted. The database itself refuses changes. Mistakes are fixed with a new entry, so the original always survives.
A record of who did what
Sign-ins, drawer counts with their over/short, loan actions, staff changes and restores are all logged with the person and the time. Managers can read the log; nobody can edit it.
Backups that check themselves
Every four hours, with nobody pressing a button. Each backup is test-restored to prove it works, then copied to a USB drive or network folder you choose. If anything is off, the screen turns red instead of showing a false green tick.
Restores that can't half-fail
A restore either works completely or changes nothing, and it saves a copy of what you had first. Backups from older versions restore onto the latest software. Updates keep your data where it is and back it up before they start.
If the worst happens
What you'd lose, and how you get back
| What happens | What you lose | Getting back to trading |
|---|---|---|
| Power cut mid-sale | Nothing that was saved | Start it again. The database repairs itself. |
| A costly mistake | At most a few hours of work | Restore an earlier backup. An undo copy is taken first. |
| The computer dies | Work since the last copy on your backup drive | Install on a new PC and choose "Restore a backup". Everyone signs in with the PINs they already have. |
| The computer is stolen | Nothing, if your backup drive wasn't taken too | The same as a dead computer. With Windows disk encryption on, the thief can't read the disk. |
Your part
Four habits that close the gaps software can't
Take a backup home
Swap the backup drive for a second one each week, and keep that one away from the shop. It's the copy a fire can't reach.
Keep the key card in the safe
Don't tape it to the computer, and don't keep it next to the backup drive.
Turn on disk encryption
Windows' built-in BitLocker means a stolen computer is a loss, not a data breach.
One person, one PIN
Never share PINs, and deactivate staff the day they leave. The audit trail is only as good as that rule.
Everything on this page describes Ticket & Till as it ships today. Your IT professional can ask us for the full technical details.